World Cup ticketing app problem delays fans at England-Iran

Nov 20, 2022, 2:53 PM | Updated: Nov 21, 2022, 6:25 am
Fans arrive for the World Cup group B soccer match between England and Iran at the Khalifa Internat...

Fans arrive for the World Cup group B soccer match between England and Iran at the Khalifa International Stadium Doha, Qatar, Monday, Nov. 21, 2022. Problems with FIFA's mobile application for World Cup match tickets have delayed fans from getting into the stadium to watch England play Iran in the second game of the tournament. Hundreds of fans were lined up outside the Khalifa International Stadium less than an hour before the 4 p.m. kickoff in Doha. (AP Photo/Steve Wade)

(AP Photo/Steve Wade)

DOHA, Qatar (AP) — Problems with FIFA’s mobile application for World Cup tickets caused hundreds of fans to miss the start of England’s match against Iran on Monday.

Fans said their tickets had disappeared from their phone apps and lines began to form outside the Khalifa International Stadium about an hour before the 4 p.m. kickoff in Doha.

Although some fans had their ticket purchase verified with email checks, others appeared to have been sent into the stadium without further checks.

The lines cleared at a ticketing help desk about 30 minutes into the game. It was unclear if each ticket holder’s problem was resolved or if fans had simply been sent in to see the game.

“All the tickets I have have disappeared,” Avinash Fernando of Sri Lanka told The Associated Press.

He and a friend, Chathura Perera, each had seven tickets for the tournament vanish.

Another fan, who gave only his first name Farhood, said his tickets had gone.

“I don’t have them anymore on the app. It might have been a hacker, I’m not sure,” he said.

FIFA acknowledged in a statement that “some spectators are currently experiencing an issue with accessing their tickets.”

“The issue is no tickets on the app,” England fan John Eastern told the AP. “I’m not sure I’ll get in.”

While the fans were waiting outside, play had stopped for about seven minutes to deal with Iran goalkeeper Alireza Beiranvand’s facial injury. He continued playing briefly but then was substituted.

As the kickoff approached, FIFA advised fans to check the inbox of the email account they used to register with the ticketing app.

“In case fans cannot access their email accounts, the stadium’s Ticket Resolution Point will be able to support,” FIFA said.

___

AP World Cup coverage: https://apnews.com/hub/world-cup and https://twitter.com/AP_Sports

Copyright © The Associated Press. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.

AP

FILE - Brazil's Dani Alves listens to a question during a press conference on the eve of the group ...
Associated Press

Dani Alves offers to turn in passport, wear tracking device

MADRID (AP) — Brazilian soccer player Dani Alves has agreed to turn in his passport and wear a tracking device if he is set free pending the sexual assault investigation against him, his lawyers said in an appeal filed to a Spanish court this week. Alves was provisionally detained in January after being accused of […]
1 day ago
FILE - Australia's Sam Kerr (20) scores against Sweden's Nathalie Bjorn (14) during their women's f...
Associated Press

Women’s World Cup hosts urge FIFA not to sign Saudi sponsor

GENEVA (AP) — Women’s World Cup co-hosts Australia and New Zealand urged FIFA on Wednesday not to sign a sponsor deal with the tourism authority of Saudi Arabia where “rights of women remain severely restricted.” Leaders of the two national soccer federations warned in a letter to FIFA, including president Gianni Infantino, that unilaterally sealing […]
1 day ago
FILE - Mikaela Shiffrin, of the United States, reacts after falling in the women's combined slalom ...
Associated Press

Shiffrin shifts from record chase to medal races at worlds

Perspective. The big picture. Dealing with both success and failure. Mikaela Shiffrin did a lot of soul searching after she didn’t win a medal and didn’t finish three of her five individual races at last year’s Beijing Olympics after entering the games amid enormous expectations. Her takeaways? “Accept a little bit more that sometimes things […]
1 day ago
Associated Press

Latvia considers Olympic boycott if Russians compete

RIGA, Latvia (AP) — Latvia will consider boycotting next year’s Paris Olympics if athletes from Russia and its ally Belarus are allowed to take part after Russia’s invasion of Ukraine. While various governments in Europe, including Latvia, have condemned the International Olympic Committee’s push to allow Russians and Belarusians to compete, and Ukraine has threatened […]
1 day ago
New Orleans Pelicans guard Trey Murphy III, right, goes up for a basket as Denver Nuggets guard Jam...
Associated Press

Murray, Jokic help Nuggets hold off Pelicans 122-113

DENVER (AP) — Jamal Murray is locked in right now — with his shot, with his swagger and especially with his confidence in his team. “It’s fun to play basketball,” the Denver point guard said. “But we still have room to improve. We’re not satisfied with where we’re at.” Murray scored 32 points, Nikola Jokic […]
1 day ago
FILE - Phoenix Mercury center Brittney Griner (42) drives past Chicago Sky forward Candace Parker (...
Associated Press

Griner’s return, free agency raises charter flight concerns

Brittney Griner’s return to the WNBA this summer after being traded in a dramatic prisoner swap in December with Russia has collided with free agency, creating potential travel complications for the league out of safety concerns for her. If Griner, who is a free agent but has said she’ll return to Phoenix, needs special travel […]
1 day ago
World Cup ticketing app problem delays fans at England-Iran